We have all had a call from a collection company at one time or another. Understanding your consumer rights and protecting them is a very important when speaking with any collection company. They have a devious playbook and script which dictates every question they ask you.
Does this sound familiar? “We are calling you on a personal business matter.” “We need to verify your identity; can you please tell me what your home address is?”” We would like to offer you a 50% discount, if we can get this settled today.”
If all this sounds familiar, it’s because these are questions contained in the collection company’s script and “playbook.” Your consumer rights are at their highest level to protect you in the first 30 days that the collection company has the account.
HOW TO KNOCK THEM OFF THEIR SCRIPT! Following these three steps while speaking to a collection company will throw the call center person you are speaking with off of their script. This typically causes one of two reactions; either that collection individual will become very defensive or extremely polite.
THIS IS VERY IMPORTANT! Remember, every question a collection company asks is designed to eliminate as many of your consumer rights as possible while strengthening their ability to collect money from you to the highest extent possible.
It is import to note that you should always be polite and professional, remember most of them are just people trying to do their job. Additionally, if you have the ability to do so, record the conversation. Most cell phones have an app that you can download to do this.
When the collection company calls, don’t ignore the call. To stop the calls and enforce your consumer rights you need to answer the call. When they ask, “Is this John Doe?” Confirm your name and say, “how may I help you?” They will introduce themselves and tell you they are calling on a personal business matter. Then they will ask you to confirm your address. NEVER GIVE THEM YOUR ADDRESS
1. Force the collection company agent to verify your identity through the last four numbers of your Social Security number.
2. Dispute the validity of the debt! Once they confirm the last four of your Social Security number they will tell you what debt they are attempting to collect and how much the debt is.
3. Request a full validation package be immediately sent to the address they have ON FILE.
Example of a conversation with a debt collector:
Good afternoon, is John Doe available? This is he how may I help you? John, this is Sally Sue from ABC Collection Company and I am calling you in regards to a personal business matter. To make sure I am speaking to the right individual can you please confirm your home address? NEVER GIVE THEM YOUR ADDRESS.
“I’m sorry Sally, but I do not know you are or what you are calling in regards to. If this is a legitimate matter you can confirm my identity through the last four of my Social Security number.” (If the collector begins to insist that you give them your address, politely ask to speak to a supervisor.)
Once you have confirmed your identity do not discuss the debt or any circumstance. Just say “Please make a note to my file, that I absolutely and unquestionably dispute the validity of the debt you are calling in regards to. Additionally, I am issuing you a verbal cease and desist and requesting that you immediately send a full validation package to the address you have ON FILE. Thank you for your call, have a wonderful day. END THE CALL!
You can also ask for their fax number and fax them written instruction to stop calling you and request their validation package.
DO NOT ALLOW YOURSELF TO BE DRAWN INTO ANY FURTHER CONVERSATION WITH THE COLLECTION COMPANY!!!
Many times a collection agency will not even respond with the validation package or pursue the matter even further.
Following these three steps will help protect your consumer rights when speaking with a collection company.
Jacklyn Shapiro President – Shapiro & Company LLC Extraordinary Solutions For Today’s Credit Issues
Office: 214.635.4769 – www.shapiro-company.com
Thank you to Jacklyn Shaprio for these outstanding ideas! We highly recommend her expertise and services to our clients! Contact us with any questions you have regarding your credit or ability to refinance or buy your new home.
J. Scott Harris Vice President – Business Development & Recruiting Highlands Residential Mortgage (NMLS 134871) 4975 Preston Park Road, Suite 640 Plano, TX 75093
24/7 Mobile: 214 435 8825 email@example.com